Legal Professionals. Information to assist.
Dear Colleagues, we realise your time is short and minutes matter. To that end, we will be brief in describing how we can assist your office and your clients, effectively and at minimum cost.
Service Types
Standard Service… Lowest cost of all service types. Three attempts included. Printing included*. Affidavit of Service included. Average completion time 7-14 days in metro areas, 7-21 days in rural areas.
Urgent Service… Premium Service. Three attempts included. Printing included*. Affidavit of Service included. Average completion time 1-2 days in metro areas. Rural areas attended expeditiously, however completion dependant upon location.
Specific Time/Date Service… Premium Service. Service to take place at a specific time and/or date, to match the known movements of a service party. One attempt included. Printing included*. Affidavit of Service included. Completed per schedule arranged.
Destination Service… Premium Service. Custom pricing based on service in a remote location. One attempt included. Attendance in line with client arrangements, based on highest probably of presence of service party. Printing included*. Affidavit of Service included.
See notes*
Quoting
Know what your matter will cost before proceeding. Our web page displays a QUOTE button at the top right corner of the page. Submitting some simple detail of your matter, will return an expeditious response on quoting for your matter.
Fully Online Service
With virtually all Courts and Tribunals now online, we have tailored our business to match. All new matters are now submitted for service, solely via electronic means. For most matters, this means sending us an email from your office attaching PDF copies of the service documents, along with a letter of instruction. Upon receiving your instruction email, we will provide response confirming receipt and allocate a job number which is unique to your matter.
Instructions and documents can be emailed to our central office at admin@servenow.au, or directly to the local office serving the matter. Upon completion of the matter, the affidavit of service will be emailed to your instructing email address and if your matter is filed in a Court still requiring hard copy affidavits, same shall be forwarded via post.
Assisting Information
To give your matter the highest probability to complete service successfully, we recommend including a mobile number and photograph for the service party where available.
Unique Job number
In loading your matter to our system, we will allocate a unique job number. To expedite communication for your matter, please ensure the job number is readily available to quickly identify your matter. If communicating via email, listing the job number at the end of the subject line is ideal.
Billing
Our default terms for legal firms are invoice raised at the completion of the matter, falling through to payment due as End of Month plus seven days. Alternate terms may apply based on trading history.
Affidavits and Affidavit Production
Our agents predominantly spend the significant portion of the week in their vehicles serving documents. With agent time at a premium, affidavits will usually be sworn once to twice per week, as agent can attend an appropriate witness. This translates into affidavits usually being distributed to your office, approximately one week after service. If hearing dates or order requirements require a more pressing date for affidavit provision, please raise this as early as possible, so as we can best accommodate the requirements of your matter. If an Order exists requiring filing an affidavit by a certain date, provision of the Order is ideal.
- Special Items
Printing… Printing included refers generally to matter under 200 pages.
Quoting… All quoting is based on a per address basis, hence three attendances mean three attendances at a single address. If more than one service party is to be served at a single address and parties must each be served personally, fees will be based on both a per and address and per party basis.
